To contact our customer support team, you have several convenient options:

1. Phone: You can reach us by calling +971 6 5302525. Our customer support representatives will be available to assist you during business hours.
2. Email: For non-urgent inquiries or if you prefer written communication, you can send an email to info@dhofarglobal.com. We aim to respond to emails promptly.
3. WhatsApp Chat: If you prefer using WhatsApp for communication, you can reach us at +971 52 199 8541. This option is accessible through our website during specified hours from 8 am to 6 pm.

Our customer support team is dedicated to providing timely and helpful assistance to address your queries, concerns, and requests. Feel free to use any of the provided contact channels that suit your preference, and we'll be more than happy to assist you. Whether it's about product information, order status, or any other related matter, we are here to provide you with the support you need.

Absolutely! We provide dedicated account managers for both online and offline clients. If you are a purely online customer, your assigned account manager will assist you through email, phone, or virtual meetings to address your inquiries and provide personalized support. To get in touch with your dedicated Account Manager you should log in your self-service and the information will be available on your dashboard.

Yes, we take pride in providing personalized support to our valued business customers. Your organization will be assigned a dedicated sales representative or account manager who will assist you with all your inquiries and ensure a seamless buying experience.

To get in touch with our sales team, you can reach out through our Contact Us page or contact the dedicated sales representative assigned to your account. We are always available to address your questions and provide the support you need.

Absolutely! You can schedule a meeting or request a call with your designated sales representative at a convenient time for you. Simply let your Sales Rep know your preferred date and time, and they will arrange the meeting accordingly.

The account verification process for business customers involves validating the provided business information and documents. This process ensures that we maintain the highest level of security and confidentiality for our business clients.

To verify your business account, we typically require official business documents, such as business licenses, registration certificates, and tax identification numbers (TINs). Our support team will guide you through the specific document requirements.

The verification process usually takes a few business days. Our team strives to complete the process as swiftly as possible to minimize any potential delays in accessing your account.

Yes, we welcome feedback and suggestions from our customers. You can easily provide your feedback or suggestions by visiting our website and using the provided feedback form or contacting our customer support team. We value your input and strive to improve our products and services based on your valuable feedback.

Yes, we have a customer feedback program in place. We value our customers' opinions and strive to continuously improve our products and services based on their feedback. Our feedback forms are an essential part of our ISO (International Organization for Standardization) procedures, ensuring that we maintain high-quality standards and address any areas for improvement identified by our valued customers. Feel free to share your thoughts with us through these feedback forms; your input is highly appreciated and helps us enhance our offerings.

At Dhofar Global, we highly value customer suggestions and take them into serious consideration for making improvements. When customers provide feedback or ideas, we collect and analyze the information to identify potential areas for enhancement. Our dedicated team reviews all the comments and suggestions to assess their feasibility and impact on our products or services.

Depending on the nature of the feedback, it may be shared with relevant departments, such as product development, marketing, or customer support, to further evaluate and implement the proposed improvements. Our salespeople also play a crucial role in this process. They act as a bridge between our company and our clients, relaying the recommendations to ensure that the clients are informed about the actions taken based on their feedback.

We understand that customer feedback is a valuable resource for us to continuously grow and adapt to their evolving needs. Therefore, we remain committed to maintaining an open and responsive feedback process, which fosters a collaborative relationship with our customers and helps us provide the best possible products and services.