Can individuals make purchases on your website, or is it exclusively for companies?

While our company primarily operates as a business-to-business (B2B) platform, we do extend our services to individuals as well. Individuals are welcome to make purchases on our website, subject to meeting the minimum cart value, which is typically set at 1500AED.

Whether you are an individual looking to make a personal purchase or a business seeking to place orders, our platform is accessible to both. We aim to provide a diverse range of products and services to cater to the needs of various customers, including individuals and companies.

Should you have any questions or need further clarification about making a purchase on our website, our customer support team will be happy to assist you. Feel free to explore our offerings and place your order with us, meeting the minimum cart value requirement for a seamless shopping experience.

How do I make a purchase on DhofarGlobal.com?

To make a purchase on DhofarGlobal.com, follow these simple steps:

  1. Browse the Website: Visit DhofarGlobal.com and explore the wide range of products available. You can use the search bar or navigate through the categories to find the items you're interested in.
  2. Select Items: Once you find the products you want to buy, click on them to view more details. If you're satisfied with your choice, click the "Add to Cart" button to include them in your shopping cart.
  3. Review Your Cart: After adding items to your cart, you can review its contents by clicking on the cart icon or "View Cart" button. Make sure everything you want is included and adjust the quantities if necessary.
  4. Proceed to Checkout: When you are ready to complete your purchase, click the "Checkout" or "Proceed to Checkout" button. You may be prompted to log in or create an account if you haven't already done so.
  5. Provide Shipping Information: Enter your shipping address and any relevant details required for the delivery of your items. Ensure that all the information is accurate to avoid any delivery issues.
  6. Select Payment Method: Choose your preferred payment method from the options provided. DhofarGlobal.com typically offers various payment methods, such as credit terms, credit/debit cards, online payment gateways, or other available options. Note you might still need to register to access certain payment options.
  7. Complete the Order: Review your order details and total cost before finalizing the purchase. If everything looks correct, click the "Place Order" or "Complete Purchase" button to complete the transaction.
  8. Order Confirmation: After successful payment, you should receive an order confirmation via email or on the website, confirming that your purchase has been processed.

Can I cancel or modify my order after it has been placed?

We understand that order details may require adjustments. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order hasn't been processed for shipping. However, we must mention that for companies using the LPO (Local Purchase Order) system with us, any adjustments to your order would also require corresponding adjustments to the raised LPO for that specific order.

At DhofarGlobal.com, we highly value your satisfaction as a customer, and we are dedicated to providing the best possible service. Our customer support team is available to assist you with any order-related inquiries or modifications you may require. We encourage you to reach out to us promptly to increase the likelihood of successful changes to your order before it enters the shipping process. Your prompt communication allows us to serve you better and ensure a seamless shopping experience.

Do you deliver everywhere?

At the moment, our delivery services cover specific regions, including UAE, Oman, and Qatar. We are committed to expanding our reach to serve more customers globally in the future. During the checkout process on our website, you can verify if we offer delivery to your specific location by entering the relevant details.

As we continue to grow and expand, we aim to enhance our delivery network and reach to accommodate a broader customer base. We appreciate your interest in our services and products, and we look forward to potentially serving you in your region as we expand our delivery capabilities. Should you have any inquiries or need further assistance regarding delivery to your location, please feel free to contact our customer support team.

How are domestic delivery charges calculated?

Most of our Domestic Deliveries are free depending on your location. To ensure fair and accurate pricing, domestic delivery charges are calculated based on several key factors:

  1. Delivery Location: The distance between the origin and destination is a critical factor in determining delivery charges. Longer distances often lead to higher shipping costs.
  2. Package Weight: The weight of the package significantly impacts the delivery charges. Heavier packages incur higher costs due to increased handling and transportation expenses.
  3. Shipping Method: Different shipping methods come with varying costs. For example, expedited shipping options may be more expensive than standard or economy shipping.

During the checkout process, customers will receive a clear breakdown of the delivery charges based on these factors.

Is there a minimum order value for free domestic delivery?

Yes, at DhofarGlobal.com, we may offer free domestic delivery for orders that meet a specific minimum purchase value. The eligibility for free delivery and the minimum order value required, if applicable, will be clearly mentioned on the website. This information is usually provided in the shipping and delivery section or during the checkout process.

Customers can take advantage of this offer by ensuring their order total meets or exceeds the specified minimum amount. Availability of free domestic delivery provides a cost-effective and convenient option for customers who meet the minimum purchase criteria. For further details and to check the current minimum order value for free domestic delivery, please refer to the relevant sections on our website or contact our customer support team for assistance.